Roof Shield Privacy Policy and Terms and Conditions
This page explains how Roof Shield handles personal information connected with roofshield.com, the choices available to you, and your responsibilities when submitting information through the website. In this document, “we,” “us,” and “our” refer to Roof Shield.
Information we collect
Information you provide may include your first name, last name, email address, and details included in a message or website form. When a form identifies information as required, we need that information to respond to the request or provide the relevant website function. You may leave optional fields blank.
Information collected automatically may include your IP address, browser and device details, operating system, referring page, pages visited, navigation activity, request times, response codes, and time spent on the website. Cookies, embedded scripts, and similar technologies may collect or store information about website activity.
We may also receive information from organizations that support the website and its features. If you submit information about another person, you are responsible for having the necessary permission or other lawful authority to do so.
How we use information
We use information to operate the website, respond to inquiries, provide requested assistance, and understand how visitors use our content. Information also helps us maintain the website, resolve technical problems, manage embedded tools, and improve navigation.
Other purposes include supporting communications, protecting the website and its users, investigating misuse or suspicious activity, meeting legal obligations, and responding to lawful requests from public authorities. Additional explanations may appear alongside a particular form or feature.
When we process information
Where a legal basis is required, processing may depend on your consent, an agreement with you or steps you request before an agreement, a legal obligation, a legally recognized public task, or legitimate operational purposes that are balanced against your rights.
You may ask us which basis applies to a particular activity and whether providing information is required by law, by an agreement, or to use a particular feature. When we rely on consent, you may withdraw that consent. Withdrawal does not change the lawfulness of earlier processing.
Access and disclosure
Authorized personnel may access information as needed for administration, communications, marketing, legal matters, and technical operations. External organizations may also process information to support hosting, maintenance, analytics, communications, and other website functions.
Where an organization processes information on our behalf, the applicable arrangement requires confidentiality and limits use to the authorized purpose. Some embedded tools operate under their providers’ own privacy practices, as described below.
We may disclose information when you direct or authorize us to do so, when required by law, or when necessary to address misuse, respond to legal proceedings, or protect legal rights. You may contact us for more information about the organizations involved.
Website tools and external providers
The following tools are identified for this website. Their providers describe their own handling practices and available controls in their privacy notices. An embedded tool may receive technical information when a page loads, even if you do not interact with that tool.
Google Analytics, provided by Google LLC, analyzes website traffic and visitor activity using usage information and tracking technologies. Google may combine information with its other services and use it for advertising personalization. The identified processing location is the United States.
Font Awesome, provided by Fonticons, Inc., displays icons and related visual elements. Its operation may involve usage information. The identified processing location is the United States.
Google Fonts, provided by Google LLC, displays website typefaces. Its operation may involve usage information and other information described by Google. The identified processing location is the United States.
Hotjar Heat Maps and Recordings, provided by Hotjar Ltd., helps explain how visitors navigate and interact with pages. It may collect usage information, tracking information, and session recordings. The identified processing location is Malta.
WordPress.com, provided by Automattic Inc., supports website operation and hosting. Relevant information may include first name, last name, and email address. The identified processing location is the United States.
Google Tag Manager, provided by Google LLC, manages website scripts and tags. Its operation may involve usage information and tracking technologies. The identified processing location is the United States.
These activities may involve disclosure of identifiers or online activity to external organizations, including for analytics or advertising. Your rights concerning these disclosures are explained in the privacy choices and regional sections below.
Cookies and privacy settings
Cookies and similar tools help the website operate and help us understand visitor activity. You can use your browser settings to manage cookies. Blocking certain tools may affect how a page or feature works. Provider settings may share additional controls for analytics or advertising.
The website does not respond to the older browser setting known as Do Not Track. Individual providers may handle that setting differently. This is distinct from legally recognized opt-out preference signals, including Global Privacy Control. Applicable legal requirements determine how those signals must be handled.
Security and processing locations
We use organizational and technical safeguards intended to reduce unauthorized access, alteration, disclosure, or destruction of personal information. Processing uses electronic systems and procedures connected with the purposes described on this page.
Information may be handled at Roof Shield locations and at locations used by supporting organizations, including locations outside your country. International handling remains subject to applicable legal requirements. You may request details about relevant locations, legal grounds, and safeguards.
How long we keep information
We retain personal information for the period needed to fulfill the purpose for which it was collected. Relevant factors include the duration of an agreement, the need to respond to a request, website operations, and applicable legal requirements.
Information may be retained longer when continued handling is authorized or required by law or a public authority. When the applicable retention period ends, personal information is deleted. We cannot provide information that we no longer hold.
Your privacy choices
Depending on your location and the circumstances, applicable law may allow you to:
Ask whether we process your personal information and obtain a copy.
Request correction of information that is incomplete or inaccurate.
Request deletion or restriction of information.
Withdraw consent or object to eligible processing activities.
Request a usable electronic copy or transfer to another organization, where applicable.
Direct us to stop disclosures covered by applicable opt-out rights.
Submit a complaint to the appropriate privacy authority.
You may object to use of your information for direct marketing without explaining a particular reason. Other objections may depend on the legal basis and your circumstances. Privacy rights are subject to the conditions and exceptions established by applicable law.
Submitting a privacy request
Contact Roof Shield using the details at the end of this page. Describe the request clearly and provide enough information for us to understand and locate the relevant records. For requests that require identity verification, we may ask for information reasonably needed to confirm your identity or the authority of your representative.
We handle requests within the applicable legal period and explain any permitted extension or relevant limitation. Where the one-month response period applies, we respond within that period, subject to extensions allowed by law. The regional provisions below address additional requirements.
Additional information for California residents
Where the California Consumer Privacy Act applies, this section supplements the rest of the policy. The relevant categories described here are identifiers, including names and email addresses, and internet or other electronic activity information. Sources include you, your use of the website, and organizations supporting website features.
The purposes of collection and the categories of recipients appear in the earlier sections. You may request information about the categories and specific items collected about you, their sources, their purposes, and the categories of organizations that receive them. You may also request information about categories disclosed to each category of recipient.
Applicable rights may include access, correction, deletion, a usable copy of information, limits on certain uses of sensitive information, and directions to stop specified disclosures to other organizations, including disclosures for advertising across unrelated websites or services. You may exercise these rights without unlawful discrimination.
To submit a request, contact Roof Shield using the details below. An authorized representative may act for you subject to applicable requirements. A request to stop covered disclosures does not require the same identity verification as a request for access, correction, or deletion, although information needed to carry out the request may still be necessary.
For requests to know, correct, or delete, we acknowledge receipt within 10 business days and generally respond within 45 calendar days. If an additional period is permitted and needed, we explain the reason; the total response period may extend to 90 calendar days. Requests to stop covered disclosures or limit eligible uses are handled as soon as reasonably possible, within the applicable legal deadline.
We explain any denial or limitation. Required regional rights take priority over conflicting wording elsewhere on this page. Nothing on this page limits your rights under applicable law.
Additional information for residents of Brazil
Where Brazil’s Lei Geral de Proteção de Dados applies, this section supplements the rest of the policy. Processing requires an applicable legal basis. Depending on the circumstances, that basis may include consent, a legal or regulatory obligation, an agreement or requested preliminary steps, protection of legal rights, protection of life or physical safety, or another basis recognized by the law.
You may request confirmation of processing, access, correction, or information about the organizations receiving your information. Other applicable rights may include portability, withdrawal of consent, deletion, and anonymization or restriction of information that is unnecessary, excessive, or handled unlawfully.
You may ask about the consequences of providing or withholding consent. You may also request information about decisions based solely on automated processing, seek review where applicable, object to unlawful processing, and raise a concern with the Autoridade Nacional de Proteção de Dados or another competent authority. Exercising these rights must not result in unlawful discrimination.
Submit a request using the contact details below or through an authorized representative. For an access or processing-confirmation request, tell us whether you prefer an electronic or printed response and whether you seek a simplified response or a complete disclosure. Where applicable, a complete disclosure is provided within 15 days of the request.
If we cannot fulfill a request, we explain the relevant circumstances or legal grounds. Where required, we communicate correction, deletion, anonymization, or restriction requests to other organizations that received the information. International transfers must meet the requirements of applicable Brazilian law.
Website use and information you submit
Provide information that you are authorized to share and take reasonable steps to keep it accurate. Do not submit another person’s information without the required permission or legal basis. You may contact us to correct information previously submitted.
Information associated with improper use of the website or related services may be used to investigate that conduct, protect legal rights, or respond to legal proceedings. We may provide information to public authorities when legally required.
Updates and additional information
We may revise this page as website features, information practices, or legal requirements change. Updated wording will appear here. Additional notice or renewed consent will be provided when required by law.
This policy concerns roofshield.com and its related features. External websites and independently operated services have their own privacy notices. Contact us if you need an explanation of a particular feature, processing activity, or privacy choice.
Contact Roof Shield
Website: https://roofshield.com
Telephone: 256-470-6020
You may also use the Contact Us option on roofshield.com. Identify your message as a privacy request when asking to exercise a privacy right.
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Contact Roof Shield at 256-470-6020.